This is a plugin for the Ultimate Client Manager – Lite Edition. Please ensure you have purchased and installed the latest version of Ultimate Client Manager before using this plugin. Email Ticket Plugin This simple plugin transforms your UCM into a fully featured email ticket support system. Lets your customer email you (eg: [email protected]) and those emails will come straight into your UCM system! If the email comes from an existing customer it will even file that support ticket under their account. An autoresponder is sent letting the customer know their support ticket was received. It assigns them a support ticket ID number and a position in the support queue. Optionally, you can reply to the support emails from your email client. Your reply will go back through the UCM ticketing system, save as a reply against their original ticket, and then be sent on to the customer. Very handy for answering support tickets on the move. (FYI: this is a realllly cool feature). This is the exact same system that I use to provide email support for all my products! Finally released to the public! Feature List and Product Comparison: Other UCM Plugins:
|Created||7 April 12|
|Software Version||PHP 5.0 – 5.2, PHP 5.3|
|Tags||email support, email ticket, imap, plugin, pop3, project management, support, ticket, ticketing, ucm, Ultimate Client manager|
Category: PHP Scripts
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